A tour of the building blocks behind AI SNS CHAT — from the moment you upload your first PDF to the day your bot answers its millionth message.
A real look inside the dashboard — shown in your theme (toggle ◐ in the header).
Add any combination of websites (one URL or an entire sitemap), PDFs, Word docs, plain text, Notion pages, or a CSV of FAQs. We chunk, embed, and index everything automatically, then re-train on a schedule you choose.
Pick the right large language model for the job: Anthropic Claude, OpenAI GPT, Google Gemini, Groq-served Llama, or Mistral. Change the model on any bot at any time without re-training your sources.
Give the bot a name, tone, and personality. Whitelist or blacklist topics, force citations from your sources, and add custom refusal messages. Detailed transcript reviews help you tune the personality fast.
Let the bot do more than answer. Trigger a webhook to create a ticket, capture a lead in your CRM, or escalate to a human in Slack. Define inputs the bot needs to gather before firing the action.
Embed the bubble on your site, install it as a Slack or Discord app, route it to WhatsApp Business, plug it into Intercom or Zendesk, or call it from your own backend through our REST and streaming APIs.
See top questions, bot confidence scores, dead-end conversations, sentiment trends, and per-source helpfulness. Click any answer to view the exact passages the model used to compose it.
EU and US data regions, SSO, SCIM, audit logs, configurable retention, and customer-managed keys on the Scale plan. We never train shared models on your data.
Typed REST API, websockets for streaming, generous webhooks, a public schema, and SDKs for JavaScript, Python, Go, and Ruby. Everything you can do in the dashboard, you can do in code.
Give your agent a real human voice (ElevenLabs) and a talking video avatar that plays while it speaks. Visitors can talk hands-free — voice-to-voice — right inside the chat widget, and a standard site-wide voice keeps every agent on-brand.
An AI built into your dashboard that analyzes every agent, conversation, lead, and sentiment trend, then tells you the single most impactful next step. Talk to her by voice or text, and drop in a screenshot for instant help.
Detects and translates incoming customer messages and your replies across 30+ languages, so one agent serves the world. The entire dashboard is localized too.
Launch voice and messaging broadcasts with AI-generated templates and per-recipient personalization — renewal reminders, follow-ups, and announcements at scale.
Ask once and watch GPT-4o, Gemini, and Claude answer side by side, then set the best model on your agent in a click. Switch providers per chat, anytime.
Fully brand your chat widget — theme colors, bubble position, voice mode, file uploads, quick replies — with a live side-by-side preview. Remove our branding on paid plans.
Multi-region deploys, automatic failover, and a public status page so you always know what's happening.
Token-by-token streaming keeps replies snappy. Users see the first word in under 300 ms on most plans.
Set per-bot and per-user caps so a viral spike never wrecks your monthly budget.
One click for the user, one channel for your agents — Slack, email, or a dedicated inbox in the dashboard.
Every "I'm not sure" gets logged with the user's question so you can add the missing answer in seconds.
Snapshot a bot before changing the prompt or sources. Roll back instantly if metrics dip.